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You’ll notice each pet will have an info card attached to their kennel with an ID number. Write down this ID number so a matchmaker can give you more information. You will also be asked to complete an adopter survey to help our matchmakers assist you in finding a new pet that’s just the right fit. We limit visitations to two pets per family, per day. This ensures everyone interested in adopting has the opportunity to spend time with their potential new family member. Puppies and kittens 5 months and younger are not able to visit before going home for adoption. Please speak with a staff member for details. Once your visit is complete, you will meet with a customer service representative. We will review any special medical or behavior information and offer tips on how to help you get settled in. Please bring a photo ID and review any pet restrictions that may exist within your lease/rental agreement, HOA bylaws, or city’s ordinances.