ASPCA, National Shelter Outreach

• Eye Contact
  Using lots of eye contact makes people feel connected to you and the program.
• Gestures
  Gestures can help you paint pictures with words but be careful that exaggerated gestures don’t detract from the message.
• Enthusiasm
  Be enthusiastic. If you don’t care, why should they!
• Articulation
  Articulate your words clearly so your audience understands you, especially if the topic is unfamiliar to them.
• Breath
  Controlling your breathing helps you to control nervousness and gives you time to gather your next thought. It allows you to pause to provide emphasis.
• Posture
  Correct posture conveys confidence to your audience.
• Tone
  Change the tone of your voice to create or change a mood.
• Dress
  Dress for success. Be neat and professional. Don’t wear accessories that make noise or that will be distracting.
• Language
  Use proper language and watch those nonwords (um, uh, etc.).
• Smile
  You look better and feel better when you smile. It will warm up the audience too.

© 2001 ASPCA

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