ASPCA, National Shelter Outreach
Positive Attitude and Communication; The Attitude You Send Out is Uusually the Attitude You Get Back!
You Never Get a Second Chance to Create a Positive First Impression!
Body Language: Did you know that body language can account for more than half of the message you communicate?
Body Language Tips:
- Maintain eye contact when talking and listening to others
- Maintain a natural and comfortable smile
- Be relaxed and natural when you speak
Voice: The tone of your voice, or how you say something, is often more important than the words you use.
Voice and Language Tips:
- Use vocal variety
- Use appropriate and clear language with pauses and no non-words
- Maintain an active interest and involvement with each client
- Use humor
Attitude: Both positive and negative attitudes travel quickly in the workplace. A single negative attitude can turn a harmonious atmosphere sour.
- A supervisor with a negative attitude puts a damper on the entire operation
- A small group of negative workers can split a department into camps
- An office or department can often overcome a negative attitude from one member – but it takes work!
© 2001 ASPCA
424 East 92nd Street
New York, NY 10128-6804