Positive Attitude and Communication by Petfinder Print ASPCA, National Shelter Outreach Positive Attitude and Communication; The Attitude You Send Out is Uusually the Attitude You Get Back! You Never Get a Second Chance to Create a Positive First Impression! Body Language: Did you know that body language can account for more than half of the message you communicate? Body Language Tips: Maintain eye contact when talking and listening to others Maintain a natural and comfortable smile Be relaxed and natural when you speak Voice: The tone of your voice, or how you say something, is often more important than the words you use. Voice and Language Tips: Use vocal variety Use appropriate and clear language with pauses and no non-words Maintain an active interest and involvement with each client Use humor Attitude: Both positive and negative attitudes travel quickly in the workplace. A single negative attitude can turn a harmonious atmosphere sour. Beware: A supervisor with a negative attitude puts a damper on the entire operation A small group of negative workers can split a department into camps An office or department can often overcome a negative attitude from one member – but it takes work! © 2001 ASPCA Courtesy of 424 East 92nd Street New York, NY 10128-6804 212-876-7700 www.aspca.org Share this Article: Print
