Working with Adopters
- 1. Listen to Owners About Returned Pets
- 2. How To Lead a Shelter Tour
- 3. Positive Attitude and Communication
- 4. Conflict Management
- 5. Basic Telephone Skills
- 6. Positive Customer Relations Do's and Dont's
- 7. Actual Follow-Up Questions to Ask Adopters
- 8. Follow-Up Questionnaire for New Adopters
- 9. "Follow-Ups: More Important Than You Think (and Easier, Too)!"
- 10. "Cat Care, Adoption and Behavior Tips to Give to Adopters"
Positive Customer Relations Do's and Dont's
ASPCA, National Shelter Outreach
POSITIVE CUSTOMER RELATIONS DO'S & DON'T'S
|
DO: -Have a
positive attitude *Keep things out of your mouth *Be enthusiastic, yet sincere *Smile, speak clearly |
DON'T: Use the
following phrases: *Talk too much *Say "I don't know" *Interrogate |
© 2001 ASPCA
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Actual Follow-Up Questions to Ask Adopters
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