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Community Relations
Developing Community Support - Collecting Input
Laura Lanza, ASPCA National Shelter Outreach
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Use this form to
collect important information from the public about your
shelter!!!
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DEVELOPING
COMMUNITY SUPPORT
COLLECTING INPUT
*********
COMMENT FORM
Please Help Us To Serve You Better By Completing This
Form.
Each Form Will Be Carefully Evaluated.
We
want the shelter to serve you in the best way possible.
Your ideas and suggestions as well as your complaints are
important and taken seriously!
PLEASE ANSWER AS COMPLETELY AS POSSIBLE.
Thank you for helping to improve our services.
Day and Date of Visit: _______________________ Time of visit:__________
SHELTER CLEANLINESS:
COMMENTS:
Was the shelter clean and presentable? Yes_____ No_____
Were the odors offensive? Yes_____ No_____
What
part of the shelter did you like the
most?___________________________
Why? _______________________________________________________
____________________________________________________________
What
part of the shelter did you like the least?
____________________________
Why?
_________________________________________________________
STAFF COURTESY:
Were
the staff members who assisted you knowledgeable and
friendly?
Yes_____ No_____
Do you remember his/her name? ____________________________________
Were our rules, regulations and Procedures concerning adoptions and holding of animals explained satisfactorily? Yes_____ No_____
At any time were you disappointed or impressed in a particular service the shelter offers? Please let us know your opinion so we can recognize our strengths and correct our weaknesses. ____________________________________________________________
____________________________________________________________
COMMENTS: ___________________________________________________________
© 2001 ASPCA
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For Shelters: Community Relations:
Crisis Management - Dealing with Community Complaints
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