Working with Adopters
- 1. Listen to Owners About Returned Pets
- 2. How To Lead a Shelter Tour
- 3. Positive Attitude and Communication
- 4. Conflict Management
- 5. Basic Telephone Skills
- 6. Positive Customer Relations Do's and Dont's
- 7. Actual Follow-Up Questions to Ask Adopters
- 8. Follow-Up Questionnaire for New Adopters
- 9. "Follow-Ups: More Important Than You Think (and Easier, Too)!"
- 10. "Cat Care, Adoption and Behavior Tips to Give to Adopters"
Actual Follow-Up Questions to Ask Adopters
Sue Sternberg
ACTUAL QUESTIONS:
1.
Have you had any problems or concerns we could help you with?
How has _______ (house-soiling, crating, training, etc.) been
going?
2.
Has there been any growling you can think of? If
so, at what times or during what
activities?*
3.
Has there been any "mouthiness", or any
snapping?*
4.
Does _________(name of dog) seem to be able to
regain control of himself and calm down quickly after play or
excitement?*
5. Has __________(name of dog) accidentally bruised, scraped, scratched or made a mark on your child during play? If yes, how about at any other time?*
6. Is there anything that has happened that has concerned or worried you that you may want to ask about - - no matter how minor?
7. In what ways do you think your dog could behave better with your child?
*These are all potentially dangerous behaviors or events, and need to be addressed and evaluated by a professional dog behavior expert.
Courtesy of
Rondout Valley Kennels, Inc.
suesternberg.com
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For Shelters: Working with Adopters:
Follow-Up Questionnaire for New Adopters
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